Our products are designed to function reliably in industrial processes. High system availability is the top priority. Our genuine spare parts meet the same high quality standards that apply to all products made by the SAMSON. Tailored spare parts packages are the basis for efficient maintenance strategies.
Our services cover all stages of the life cycle of our control equipment. They include simple troubleshooting as well as comprehensive service agreements for entire projects. We provide the services our customers need to ensure the availability of their plants and production processes in the long term.
Upgrading can be a cost-effective alternative to building a new plant. With our comprehensive services, we assist our customers in modernizing existing installations from the planning to the start-up phases to achieve optimal plant efficiency. Our experts also work out how our customers can achieve additional cost reduction
We kindly ask you to register all shipments of goods that you want to return to SAMSON for repair, warranty clarification, or conversion in advance. Contact your local engineering and sales office or your SAMSON subsidiary to do so.
Alternatively, you can register devices for return by e-mail to retouren(at)samson. provided they are not exempt. Please include the following information on the goods to be returned: de
When we have checked your registration, we will send you a return merchandise authorization (RMA).
Attach the RMA – together with the declaration on decontamination – to the outside of your shipment so that the documents are clearly visible.
Make absolutely sure that your shipment is sent to the address given on the RMA.
If your return registration is rejected, we will let you know immediately how to proceed in this case.
If this procedure is not observed, we reserve the right to refuse shipments and return any unsolicited shipments at the sender's charge.
We may be forced to invoice the sender for any cost incurred.
Goods returned for repair or conversion
No type- or device-specific handling fee for drawing up a findings report is charged for goods returned for repair or conversion. The handling fee for drawing up a findings report is reimbursed when a repair order is placed.
Goods returned for warranty clarification
When registering goods shipments for crediting, you accept the cost and fees that arise in connection with such returns as specified below.
Each return of goods means considerable administrative expenditure for us and impairs cost-effective stock-keeping. We need to check the proper functioning of returned goods thoroughly before putting them back into our stock so that we can grant the full warranty as specified in our general terms and conditions of contract when the goods are sold again.
DN 25/NPS 1 and smaller